Last updated: 30 September 2026
This policy explains how to cancel a GoLetsGo subscription and how refunds work. All purchases are processed by Paddle.com, our Merchant of Record, which issues any refunds on our behalf.
Cancelling a subscription
You can cancel your subscription (the user subscription or the venue "Partner" subscription) at any time:
- in the app or on the website: open the subscription screen and tap Manage subscription;
- or via the link in your Paddle receipt email, or at paddle.net.
After you cancel, your subscription stays active until the end of the billing period you've already paid for, and it won't renew. You won't be charged again.
Deleting your account: when you delete your account, an active subscription is automatically set to end at the close of the current billing period — it stays active until then and will not renew. If you restore your account within the 30-day recovery period, the subscription continues as before.
14-day refund on your first purchase
If you're not happy, you can ask for a full refund within 14 days of your first payment for:
- a subscription (the first billing period of the user subscription or of the "Partner" subscription);
- additional venue branches (one-time purchase).
You don't need to give a reason. When a refund is issued, the related paid feature ends (for branches: the purchased branch slots are removed).
Renewals
Renewal payments are generally not refundable — you can cancel any time before the next renewal to avoid being charged. If a renewal charged you by mistake, or you forgot to cancel and haven't used the paid features since the renewal, write to us within 14 days of the renewal and we may refund it at our discretion.
This does not affect any refund rights you have under the mandatory consumer law of your country.
How to request a refund
- Use the "Help with purchase" option at paddle.net or the link in your Paddle receipt email; or
- email us at contact@goletsgo.app with the email address you paid with and, if you have it, the order number from your receipt.
Approved refunds go back to your original payment method. The time until the money appears on your account depends on your bank or payment provider, usually 5–10 business days.
Free trial
The free 24-hour trial unlocked by watching an ad in the Android app involves no payment, so there's nothing to refund or cancel.
Contact
Questions about a payment? Email contact@goletsgo.app.